Obsessions Academy Lash & Beauty Bar By Nova

CANCELLATION & RESCHEDULING POLICY

If you need to cancel or reschedule your appointment we do require a 24 hour notice before the appointment. If you do not give us a 24 hour notice, you will be asked to pay a 50% cancelation fee. At Obsessions By Nova we do understand that an occasional missed appointment or reschedule happens due to unavoidable events.

REFUND & RETURN POLICY

Unfortunately we do not offer refunds for services performed. If for any reason you are unsatisfied with a service performed please contact the person that serviced you within 48 hours after the service and we will work with you & be very reasonable.

RESERVATION POLICY

In order to reserve any appointment we require a $20 deposit that goes towards your total bill. If you are a no call no show after 2 missed appointments we will no longer let you book an appointment.

MAINTENANCE POLICY

If we discover you have less than 50% of your lashes before or during your fill appointment you will be asked to pay for a full set. Fills are only maintenance appointments that should never exceed 2 hours in time.

ARRIVAL TIME POLICY

Because we typically schedule back to back appointments we require you to be on time. If you are late there is a chance you will not get the full time you paid for and your lashes will not be 100% completed.

BRING A FRIEND POLICY

Please do not show up with anyone unless we have spoke about it prior to your appointment. And if we approve of bringing someone we will ask you to not talk to that person while we are working because it will slow down the service.